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Terms & Conditions

1. Terms
Welcome to our BannersUSA ("BannersUSA", "we" or "us") website, BannersUSA.com (the "Site"). We provide services subject to notices, terms and conditions as set out below. By accessing, browsing, or shopping on this website, you agree to all the terms and conditions in this agreement. Your use of the Site constitutes your agreement with the Conditiions that follow, and we reserve the right to revise the terms and conditions at any time. When we make changes, we will post them here. Please read them carefully. If you do not agree to these conditions, please do not use our site.

2. Privacy & Security
Yep! Our website uses cookies. Why? Because pretty much all sites use cookies for a better end-user experience. And, we're notifying you because we're told we have to. By the way, our AMAZING Live Designer uses LOTS of cookies AND cache. So, we really recommend your clear your cookies and cache before, during and after using our site. Or, NOT. . it's up to you. YOU'RE THE BOSS!

We Care for Your Security We understand that you're concerned about the security and privacy of your online transactions. This is why we use Comodo to ensure that your valuable data, such as credit card details, are encrypted when you interact with our site.

"How do you secure my payment information?" We employ state-of-the-art data encryption to ensure safe and secure transactions to our site.

Your computer and ours agree to transpose whatever we are sending into an unintelligible "hash" of characters, using a technology called SSL. For example:

3048 0241 00C9 18FA CF8D EB2D EFD5 FD37 89B9 E069 EA97 FC20 5E35 F577 EE31 C4FB C6E4 4811 7D86 BC8F BAFA 362F 922B F01B 2F40 C744 2654 C0DD 2881 D673 CA2B 4003 C266 E2CD CB02 0301 0001

Without the information on your computer or ours, no one can understand our encrypted communication.

For your safety, please expect anyone who communicates confidential information with you on the Internet to use encryption, the way we do.

What is SSL? Secure Sockets Layer, SSL, is the security technology for encrypting a link between a web server and a browser. All data passed between our web server and your browser remains private and secure.

Whenever you communicate with us on our payment pages, a small yellow padlock appears in the bottom right-hand corner of your browser as a sign that we are now engaging SSL. (Another sign on some browsers is that when you enter the secure area of the site, the background of the address bar turns dark yellow or bright green. You'll also notice that http:// is replaced by https:// (The 's' stands for 'Secure').

"How do I know you are a real organization?" To generate an encrypted SSL transmission, a web server requires an SSL Certificate. Checking a website's certificate is good practice that helps you avoid spoof websites, sometimes called "phishing" sites. To check the certificate, click on the padlock. Your browser will show you the name of the owner of the certificate. This name should match the name of the website operator.

Our SSL certificates are issued by a leading certificate authority, Comodo CA. Comodo is Web Trust-compliant, meaning that their business practices and processes have been rigorously audited according to AICPA (American Institute of Certified Public Accountants) guidelines by an independent approved auditor (Ernst & Young).

Comodo High Assurance certificates enable a high level of encryption. They also confirm that a company is a legally accountable organization.

To receive a High Assurance SSL Certificate from Comodo, we had to demonstrate to them that we are an existing business, along with our control over the domain you are visiting. When you shop online, you deserve to be know who you are interacting with.

Seeing a site with a High Assurance SSL Certificate, confirms two essential factors:

That you have a secure SSL (encrypted) link with this website That this website represents a real organization To find out more about SSL or Comodo, please visit Instant SSL.

3. Shipping & Delivery Terms
On time guarantee: we will do absolutely EVERYTHING in our power to make sure your 5x3 team banner order arrives by Friday when you place your 5x3 team banner order by midnight Sunday. But (there's always a but, isn't there?). . . We are not in control ALL of the variables related to the production and delivery of your order. So, if there is a delay that is out of our control (supplier or shipper delays) we cannot be held responsible. In our over 25 years (25+ YEARS!!) of experience, these delays are VERY rare, so go ahead and get your order placed and don't stress, we'll take good care of you.

4. How to Reach Us
Phone calls: Pretty much, we DO NOT answer our phone. So, don't call us. EMAIL US. Why? Well, Debbie will be on the phone for WAY too long with you (so true!) (Rude, Derrick! - DA), and Derrick can be abrupt on the phone (also true). Plus, we're old and don't remember things like we used to (sadly true). So, email is really best for all of us. That way, we'll all (you and us) have the important information in writing. For questions about an order you've placed, reply to your confirmation email. For other questions, visit our "Contact Us" page.

Communication: We only honor requests via email. We may text you to get your attention, but that text is going to ask you to email us. So, please: EMAIL US, do not text, do not call. And, when your email is something about your order, reply to your confirmation email. Since we work from home, we've been know to work some odd hours. So, if you send an email at 7pm (or even later), you just might get an answer right away! For questions about an order you've placed, reply to your confirmation email. For other questions, visit our "Contact Us" page.

5. Payment Terms
Since everything we do is custom, payment is due in full when products are ordered. Additional fees may apply for services that are extra (as listed in the "Special Fees" link), but you must choose to purchase those services. We will never charge additional fees without your knowledge and written approval..

6. Product Information
Users of the website shall be of lawful age to enter into contracts. Children not less than 13 years of age but not over 18 years of age can use the service only with the direct supervision of a parent or legal guardian that agrees with these terms of service. If your child wants to help design their banner - let them! Debbie's grandson designed his soccer team banner, and with mom's help he made a really good banner. (It's no surprise that kids figure out the Live Designer pretty easily - they've been raised using the computer and phone!) Just make sure that they are being supervised, and that an adult over 18 actually places the order.

Your design on our Live Designer: Because the workspace of our Live Designer app is kind of small, we know it’s hard for you to perfectly align and size all of the elements of your banner. And, because your finished banner will have sewn hems and grommets on all four sides, we have to make sure the important parts of your design aren’t affected by them. So, with that in mind, we reserve the right to “tweak” the design you submit when you place an order with us.

We do not accept returns, all sales are final, especially on products that are custom made for you.

Cancellations/Refunds: Pretty much, once you've placed your order it's too late to cancel or make any changes. If you need to change or cancel your recently placed order, IMMEDIATELY reply to your confirmation email, it's your only hope (Obi-Wan). Oh, and when you do reply to your confirmation email with that hope to change, please provide the pertinent details in that email so we don't have to pry the information from you. In order to meet our On Time Guarantee, we process orders as soon as they arrive. And, since we mostly work from home, we process orders at all times of the day and night (yeah, we're a little crazy).

Mistakes: Since we're all human, we are prone to making mistakes. If it is our mistake, we will fix it at absolutely no charge. If it is your mistake, we offer discounted reprints on our products.

The materials appearing on BannersUSA's web site could include technical, typographical, or photographic errors. BannersUSA does not warrant that any of the materials on its web site are accurate, complete, or current. BannersUSA may make changes to the materials contained on its web site at any time without notice. BannersUSA does not, however, make any commitment to update the materials.

7. Liability Limitations
The technical stuff: The materials on BannersUSA's website are provided "as is". We make no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, BannersUSA does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.

In no event shall BannersUSA or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on BannersUSA's Internet site, even if BannersUSA or a BannersUSA authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

8. Use License, Trademark & Copyrights
Permission is granted to temporarily view and design with the materials (information or software) on BannersUSA's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on BannersUSA's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by BannersUSA at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

9. Dispute Clause Trademark & Copyrights
Any claim relating to BannersUSA's website shall be governed by the laws of the State of California without regard to its conflict of law provisions,

10. Links
BannersUSA does not use many outside links on our Internet website. We have reviewed any such links, and BannersUSA is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by BannersUSA of the site. Use of any such linked web site is at the user's own risk.