America's Banner & Flag Headquarters

Team Banner Shipping Schedule
Have a question?
What is SMART ship?
Open My Saved Design

FAQ's & Help

Untitled Document
  FAQ's:  

CURRENT Shipping Info -- (NO PICKUPS) -- aka: When will my order ship?


How our shipping works:

We think it's pretty easy! Our deadline for normal artwork processing, print production, and ground shipping is midnight Sunday for a same week Friday delivery.

So, be sure to place your order no later than midnight Sunday for a same week Friday delivery and use our least expensive $25.00 SMARTship option.

When you place your order by midnight Sunday and select our $25.00 SMARTship option at checkout, you qualify for our On-Time Guarantee: If your banner doesn't arrive by Friday, we will refund the $25.00 SMARTship fee.

If you missed our Sunday deadline, we can still get a banner to you by this Friday, but it's going to cost a little extra depending on when you place your order. Here our our three other options available to you at checkout:

FASTship = $50.00 - Place your order as late as midnight Monday and we'll get it to you by that same Friday*.

QUICKship = $75.00 - Place your order as late as midnight Tuesday and we'll get it to you by that same Friday*.

TURBOship = $100.00 - Place your order as late as 2PM Wednesday and we'll get it to you by that same Friday*.


*Because we cannot control ALL of the variables related to the production and delivery of your order we we cannot be held responsible if there is a delay that is out of our control (supplier or shipper delays), and we cannot refund all or a portion of the FASTship, QUICKship, or TURBOship fees. In our over 25 years of experience, these delays are VERY rare, so go ahead and get your order placed and don't stress, we'll take good care of you.

NO PICKUPS because we have absolutely no way to offer pickup of your order. We are no longer working out of our print shop. We ended our lease, sold all our printing equipment, and are now down to only three of us working remotely from our separate homes.
We used to print, cut, grommet, and ship all our products from our shop, but that is not a possibility anymore. So, no there is no way or place for us to do a pickup. We are happy that we can still get banners printed and shipped to customers using a long-trusted supplier.
Top

Hey! Why aren't you answering the phone? How do I get hold of you?


Why? Pretty much, we DO NOT answer our phone. So, don't keep calling us. EMAIL US, email is really best for all of us. That way, we'll all (you and us) have the important information in writing.

So, please: EMAIL US, don't text and don't go tryin' to leave a voicemail. . . because email is what works. And, when your email is something about your order, reply to your confirmation email being sure to include the important details in your reply message.

Top

I just placed my order, and I just know I misspelled one of the players. Are you able to fix it before it gets printed?


Yes! But only if you reply to your confirmation email RIGHT AWAY.
We process orders as soon as we get them, even on the weekends (especially during our busy times).
So, if you have to change your original order, reply to your confirmation email IMMEDIATELY with the important details, and we’ll email you back and let you know if we can catch your order before it prints.

Top

I need to add or correct name(s) on my banner that has already been printed. How do I go about doing this?


For 5x3 Team Banners: go to the bottom of any page and under "Services" click on “Team Banner Courtesy Reprint”.

And, NO, we cannot make a little patch. We do not have the facilities to do that.
Our ONLY option for your Team Banner is the Courtesy Reprint.

Top

What is SMARTship?


Our SMARTship option is our simple, easy, and flat rate shipping option that guarantees your team banner will be on time for that first game or picture day. As long as you place your 5x3 Team Banner order by midnight Sunday, we will get your banner to you on "that Friday" with no expedited shipping charges.

Top

How do I find my Team Name in all of these templates?


The fastest way to navigate through our templates is to use the Search box at the top right of the website. Type in the team name you are looking for & hit “Search”. Scroll down to the “Team Name Search” below the Search box or scroll further down and see any templates you can start with.
Hint:
If you are the Red Gummi Bears put “Bears” in the search bar. You can change any templates you find to your exact team name.

Top

I did a Team Name search – how do I pick from all those names? – It’s overwhelming.


Try to have some ideas before you sit down to search. Discuss with your players and parents what name they want. Often team names are based on team color – Blue Dolphins, Blue Sharks, Blue Tornadoes. Any name can be adapted to add the team color to it – so scroll through the “Team Name Search” to see if something jumps out at you.

Top

What if I can’t find my team name when I search?


Every part of our existing templates can be changed in our Live Designer App – Team name, backgrounds, art, player art, text, colors! You can choose any template to get started or you can find something that might adapt to a name you’ve already chosen. Example: “Slime Time” can be used for “The Drippy Noses”. Don’t forget…you can start with ANY template and change it to suit your name/needs.

We also have a extensive gallery of pre-made soccer team name art, just Click here to see for yourself.

Top

Why won't the Live Designer allow me to change the team name?


Most likely, the template you are using contains a Team Name GRAPHIC. Since it is a graphic image (and not text), its letters cannot be edited. If your desired team name is not available from our list of team names, you will have to add new text to create your team name. Now would be a great time to for you to watch our helpful youtube videos. Scroll to the bottom of this page and click on "Live Designer - How To Videos".

Top

What’s the fastest way to get a Team Banner done? I need this thing in my hands by this Friday?


Our shipping schedule is available Here to see for yourself.

UPDATE: Due to the many changes in our world, our normal AMAZINGLY QUICK production/shipping times are a little longer than they used to be. They're still pretty darn quick, though! Please allow extra time to make sure you get your order when you need it. A good rule of thumb is to place your order by midnight Sunday for a same-week Friday delivery. PICKUPS are no longer available.

Top

Can I order more than one banner at a time?


YES! You sure can.

For Live Designer (not EZ Order) banners, you must only open one design at a time in your browser using a single open tab of our Live Designer app. Each banner for this order must be from a different starting template. If you used the same starting template for two or more different banners, you will have to place separate orders for them. Give each banner its own unique name, please don't use your name or email as the design name.
Complete the steps below in one smooth session. If you stop and start, or leave your browser unattended for a long period of time, you'll probably have to start all over again.

Here are the steps:

1. Open your first design

2. Click on the green "Order My Design" button.

3. Give your banner a name, and click the "Save Design" button.

4. Once the banner is in the cart, scroll to the top of the page and click the OPEN MY SAVED DESIGN button at the upper right.

5. Open your next design.

6. Repeat steps 2 through 5 until you're done.

7. Once you have all your banners in the cart, complete the checkout process.

SUPER DUPER IMPORTANT!!
Only open our Live Designer app in ONE TAB in your browser.
Opening the Live Designer or loading multiple designs in more than one tab will "BLOW THINGS UP" beyond repair or recovery.
ALSO, leaving your design open in your browser for long periods of unattended time will also "BLOW THINGS UP" (BOOM!!)
You have been warned.

Top

Why do banners for different sports show when I search for names?


Yes, Baseball, Softball, and Soccer results do show when you do a name search. That's because some of the team names overlap the different sports. So, be sure to select a sport-appropriate template when you begin.

Top

What is the difference between vinyl and fabric banners and why do I need to make a choice?


Fabric is non-reflective finish that looks great and works very well for photos.
Our Vinyl has a matte, low sheen finish that looks great and also works well for photos.

We do offer a reduced Courtesy Re-print price for either style that is used for fixing or adding a player, coach, sponsor etc.

Top

Help! I designed by banner as fabric, but I want vinyl. What should I do next?


Don't worry, this sometimes happens. Most importantly, we can fix it for you -- BEFORE YOU PLACE YOUR ORDER. Please email us with the name of your saved design and the email address you used to save that design. Using our magical skills, we will change it for you and email you when it's been changed.

Please, do not place your order until we have made the change for you and have let you know. During our peak seasons, we answer emails day and night and never leave you hanging for more than 12 hours. So, please don't panic and do not repeatedly email us.

Top

Help! I designed by banner as vinyl, but I want fabric. What should I do next?


Don't worry, this sometimes happens. Most importantly, we can fix it for you -- BEFORE YOU PLACE YOUR ORDER. Please email us with the name of your saved design and the email address you used to save that design. Using our magical skills, we will change it for you and email you when it's been changed.

Please, do not place your order until we have made the change for you and have let you know. During our peak seasons, we answer emails day and night and never leave you hanging for more than 12 hours. So, please don't panic and do not repeatedly email us.

Top

What exactly is the "Live Designer"?


The Live Designer is BannersUSA’s easy and fun to use online custom design tool. It’s kind of like a mini graphic arts program you can use on any web connected device. BannersUSA wanted to give team parents an easy way to have choices so their kid’s team could have their best banner ever. The Live Designer is built with a wide variety of backgrounds, art, and team names so that a banner can be unique every time.

We have to admit that a lot of teams use our templates as we made them, simply changing names and colors to work for their team. This makes our template designers feel very proud of their work!
AND, our most favoritest thing is when someone uses a template and truly amps it up to make their own amazing banner.

SUPER DUPER IMPORTANT!!
Only open our Live Designer app in ONE TAB in your browser.
Opening the Live Designer or loading multiple designs in more than one tab will "BLOW THINGS UP" beyond repair or recovery.
ALSO, leaving your design open in your browser for long periods of unattended time will also "BLOW THINGS UP" (BOOM!!)
You have been warned.

Top

How long does it take to design a Team Banner using the Live Designer?


SUPER DUPER IMPORTANT!! Only open our Live Designer app in ONE TAB in your browser.
Opening the Live Designer or loading multiple designs in more than one tab will "BLOW THINGS UP" beyond repair or recovery. ALSO, leaving your design open in your browser for long periods of unattended time will also "BLOW THINGS UP" (BOOM!!) You have been warned.

A team banner, with proper planning, can be designed in less than a half hour. There is no hard and fast rule. And, you can take as long as you want if you really want to detail your design. The tips below can make it go faster and easier:

1.   Before you commit to your design be sure to open any template and PLAY with it. You can’t break it!
2.   Close all other tabs in your browser and unnecessary open apps (facebook, IG, etc) on your device. Our Live Designer needs to exchange lots of info between your device and our website. You may also want to clear your device's cache; "stuff" stores up on your device and can slow the exchange of information.
3.   Get the names of all the players (and anyone else you want on your banner) in a document, a spreadsheet, or an email – something you can copy/paste from. Verify before you start that all the names are spelled correctly. Have that open when you’re ready to start.
4.   Save your file regularly once you’ve started your design. Be sure to name your design something you can remember and go back to. Saving with the same name overwrites the previous save. So, if you want to avoid that, save as: "Strikers 1", then "Strikers 2", for example. That way you can go back to an earlier design if you like. Please use the same email address to save your design as you will use to check out with.   HINT: give each banner its own unique name, please don't use your name or email as the design name.
5.   Use the “Undo” and “Redo” buttons if you want to correct something that recently happened since your last save. For example, say you deleted ALL the players and their accessories and now you don’t have one to start with. Simply click on “Undo”, and the last player you deleted is back! Pretty cool, huh?
6.   Before you check out: take one more opportunity to check for errors and verify spelling. The saved file you check out with is your final proof.
7.   Please use the same email address to save your banner as you will be checking out with. This will help us if we need to find your design on our side. If you use a different address and call us with questions, please give us the email address you saved under. This will save time when we help you.
8.   There is another way to order a Team Banner instead of using the Live Designer. We have our EZ Order option: choose one of the templates from the EZ Order category, fill in the information – verifying spelling – and place your order. We will use your information to make the selected template into your banner, then print it and ship it. We will keep the placement as close to the original template as we can when adding your team info.

HINT: Some customers start their banner and save their team's information as they receive it. This way, they get a jump on their project and can share it with parents for help and feedback. Don't forget to get your kids involved too, you'll be surprised how quickly they can pick up using the Live Designer!

Top

What is the difference between the EZ Order and the Live Designer?


Simply put, the difference between our EZ Order and the Live Designer is the time committed to creating your design. With the EZ Order, you pay a little more, and we do the work. For the Live Designer, you spend the time and save a little money. Either way, you’ll get a great banner.

Our EZ Order option: choose one of the templates from the EZ Order category, fill in the information, verifying spelling, and place your order. We will use your information to make your selected template into your banner, then print it and ship it. We will keep the placement as close to the original template as we can when adding your team info.

Our Live Designer option: the least expensive way to order your banner with us. Even better, using our Live Designer gives you a chance to let your creative side out. Plus – you decide where you want everything! Play with any of the templates before starting to make your team banner. Using the Live Designer can be a lot of fun!

HINT: Some users start their banner and save their team's information as they receive it. This way, they get a jump on their project and can share it with parents for help and feedback. Don't forget to get your kids involved too, you'll be surprised how quickly they can pick up using the Live Designer!

SUPER DUPER IMPORTANT!!
Only open our Live Designer app in ONE TAB in your browser.
Opening the Live Designer or loading multiple designs in more than one tab will "BLOW THINGS UP" beyond repair or recovery.
ALSO, leaving your design open in your browser for long periods of unattended time will also "BLOW THINGS UP" (BOOM!!)
You have been warned.

Top

Can I upload my own images on my banner?


Uploading your own art images into the Live Designer is easy! It is different from supplying a print file of a completed banner. If you want to supply a print file, read and follow the section titled "Do you have Art Specifications for the 5x3 Team Banners?".

Here's what you need to know if you want to upload images for your main art and/or accessories:
Within the Live Designer you can upload images in jpeg, gif or png formats. For best printing results, please use jpeg images in a CMYK color mode. Using an image with a transparent background (such as a png) is nicer looking, as it can eliminate the extra white space surrounding the image. However, png images use the RGB color mode, and all uploaded images are converted to CMYK color mode for print production. This can sometimes cause a noticeable color shift from the image's RGB mode when printed. All uploaded images need to be 100 dpi at full print size. Please do not think "bigger is better" and upload a higher resolution or larger than print size image. You may get it to upload, but you're going to have a bad time during checkout. And, we're not going to be too happy with you when it comes time for pre-press, proofing and production file output. Just sayin'!

Basic size guidelines for accessories and main art:
Accessories should be about 4" tall or 400 pixels tall
Main art should be about 20" tall or 2000 pixels tall

Before uploading any file, please give it a user-friendly, helpful name that's not too long. And, if you want to use the same image multiple times, don't upload it again and again, use the copy and paste tools within the Live Designer.

Remember that your finished banner is 60" wide by 37" high. So, scale your items proportionately. And, don't go uploading giant 10ft tall images! We mean it. We've been here before. It blows up our computers and it breaks our spirit!

Please don't steal other people's art from the internet. Anything with a watermark, copyright, or that looks suspicious to us will result in your order being immediately cancelled and refunded. Top

Do you have Art Specifications for the 5x3 Team Banners?


Please use the spec's below. . and DO NOT make a higher resolution file as it will only slow down processing and will most likely be rejected by us. Trust us, 100dpi is what works best, we've been doing this for DECADES.

For our "5x3" Team Banners, we only print files that are submitted at a resolution of 100dpi and sized at 60" x 37" (5ft wide by 3ft PLUS 1in tall) in a CMYK color profile and are submitted in a flattened jpeg format. And, just because we cannot say it enough: DO NOT make a higher resolution file as it will only slow down processing and will most likely be rejected by us. Trust us, 100dpi is what works best, we've been doing this for DECADES.

If you don't know what the previous paragraph means, then please just use the elements of our Live Designer to create your banner.

Keep in mind that we will be hemming all four sides and inserting grommets in the corners and every 2ft along the edges, so leave some room for them -- 1.5 to 2 inches away from the edges is a good rule of thumb.

We do not make changes to submitted, completed files as we may not have the necessary fonts or other art elements.

As long as your file meets the spec's above, please use the   Upload Images   button in the Live Designer, and place your order. You may notice the edges of the banner behind it peeking through on the edges, that can be ignored. Any warnings about image size can also be ignored.

Top

Do you have Art Specifications for the Registration & Sponsor banners?


Please use the spec's below. . and DO NOT make a higher resolution file as it will only slow down processing and will most likely be rejected by us. Trust us, 100dpi is what works best, we've been doing this for DECADES.

For our 4x2 Registration Banners, we only print files that are submitted at a resolution of 100dpi and sized at 48" x 24" (4ft wide by 2ft tall) in a CMYK color profile and are submitted in a flattened jpeg format.

For our 5x3 Registration and Sponsor Banners, we only print files that are submitted at a resolution of 100dpi and sized at 60" x 36" (5ft wide by 3ft tall) in a CMYK color profile and are submitted in a flattened jpeg format.

For our 6x4 Registration and Sponsor Banners, we only print files that are submitted at a resolution of 100dpi and sized at 72" x 48" (6ft wide by 4ft tall) in a CMYK color profile and are submitted in a flattened jpeg format.

If you don't know what the previous paragraphs mean, then please just use the elements of our Live Designer to create your banner.

Keep in mind that we will be hemming all four sides and inserting grommets in the corners and every 2ft along the edges, so leave some room for them -- 1.5 to 2 inches away from the edges is a good rule of thumb.

We do not make changes to submitted, completed files as we may not have the necessary fonts or other art elements.

As long as your file meets the spec's above, please use the   Upload Images   button in the Live Designer, and place your order. You may notice the edges of the banner behind it peeking through on the edges, that can be ignored. Any warnings about image size can also be ignored.

Top

I have a team banner design that I created, how should I handle it?


In order for you to have the best experience on our website, we have specific instructions on how to create and upload your file so it will be easy for you, and will print properly.

Please see the applicable answer in one of the two previous FAQ subjects for the   Art Specifications   for your particular banner.

If, after reading the two previous FAQ subjects, you're still not too sure if you've done it right, we recommend (and prefer) that you just use the elements in our Live Designer. Trust us, your design and ordering experience will be WAY more enjoyable.

Top

Hi, I found one of your banners when I searched online, but I can't find the same one on your website, what should I do?


All of our banners shown on social media sites were created using our Live Designer templates. So, to create one just like the one you found, look through our templates and find the one that most closely matches the one you found. Then, use our Live Designer module to change that template to match the one you found. Our Live Designer is our online tool that lets you completely change any of our pre-made templates.

Top

Why order on Sunday?


Ordering on Sunday guarantees* you’ll have your banner by that same Friday. You can also take advantage of the Sunday Discount Code we email out each week.

Our shipping schedule is available here to see for yourself.

*Sometimes (rarely), due to circumstances beyond our control, a banner gets delayed. But, it is SUPER RARE, so go ahead and get that banner order placed by midnight Sunday!

Top

What about changes to the banner after it's shipped or after I receive it?


For 5x3 Team Banners: go to the bottom of any page and under "Services" click on “Team Banner Courtesy Reprint”.

And, NO, we cannot make a little patch. We do not have the facilities to do that.
Our ONLY option for your Team Banner is the Courtesy Reprint.

Top

How long is it going to take to get this banner to my house?


Order by Midnight any Sunday and receive that Friday without upgraded shipping fees.

Our shipping schedule is available here to see for yourself.

Top

Does my team banner come with grommets (rivets)?


Yes, all of our vinyl and fabric banners come with grommets. And, technically, they are not "rivets". wink, wink

Top

Does my team banner come with a stand?


No, our banners do not include a stand. We used to sells stands. However, we don't build and sell the stands anymore.

This link: Banner Stand Recipe will help you make one on your own. You can use any kind of cord to attach the banner to the stand - the banner has grommets on all the corners.

Top

Why should I choose BannersUSA?


WE DELIVER! We get your orders to you in time for your weekend events. Our Customer Service (the BEST in the industry) is available to help you get a banner you and your team can be proud of. Take advantage of our 25+ years of experience to help your team stand out on the field.

Top


  HELP:  

I got an error on the Live Designer.


SUPER DUPER IMPORTANT!!
Only open our Live Designer app in ONE TAB in your browser.
Opening the Live Designer or loading multiple designs in more than one tab will "BLOW THINGS UP" beyond repair or recovery.
ALSO, leaving your design open in your browser for long periods of unattended time will also "BLOW THINGS UP" (BOOM!!)


It's possible that your browser's saved version (cookies, cache, etc.) has a glitch that is preventing it from working. Usually, this happens when you’ve walked away from the site, forgot it was up, then when returning it looked fine. But, most likely it had timed out. It fails to work then.

Here is what we suggest: We prefer (and recommend) the Chrome browser on Windows 10 with a robust network connection for using our site. Whichever browser, device, operating system or type of connection you're using, if you haven't cleared your browser's history recently, now would be a good time. There may be memory of the issue which will continue on, sometimes across devices. When you clear your history it's the cookies and the cached images that you'll want to clear. Be sure not to clear your passwords or auto-fill entries.

Then, start from scratch. Close your browser and any other open apps, and restart your device. Then, begin from the original template. Save occasionally, every five or ten minutes or so. If you want to keep each saved version, just number them - ex: Tsunami 1, Tsunami 2, etc.

This should clear up your problems.

Top

Add Player #s to Balls (accessories) on a Banner


Once you’ve entered all of your player names, copy and paste any text not attached to an accessory (ball):
  • Click on the text, click copy, then click paste.
  • Change the copied text to the first player’s number.
  • Drag the player number onto the corresponding accessory.
  • Format the player number to look best on the accessory by changing the font, size, color, and/or stroke.
  • Copy and paste the first number and change it to the next player’s number.
  • Drag the player number on the corresponding accessory.
  • Repeat until you’re all done.
  • Double check your players and numbers against your roster before placing your order.
  • Don’t worry about perfectly centering the numbers on the accessories.
    Our Proof Department will adjust if necessary.


Top

How to use an apostrophe