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Team Banner Shipping Schedule
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FAQ's & Help

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  FAQ's:  

COVID Shipping Update


Due to COVID, our normal AMAZING QUICK production/delivery times are a little longer than normal. Please allow extra time to make sure you get your order when you need it. A good rule of thumb is to place your order by midnight Sunday for a same-week Friday delivery.
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”Hey! Why aren't you answering the phone? How do I get hold of you?”


Why? Well, Debbie will be on the phone for WAY too long with you (so true!) and Derrick can be abrupt on the phone (also true). Plus, we're old and don't remember things like we used to (sadly true). So, email is really best for all of us. That way, we'll all (you and us) have the important information in writing.

So, please: EMAIL US, don't text and don't leave a voicemail. . . because email is what works best. And, when your email is something about your order, reply to your confirmation email being sure to include the important details in your reply message.

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”Hi, I just placed my order, but I just know I misspelled one of the players. Are you able to fix it before it goes to printing?”


Yes! But only if you reply to your confirmation email RIGHT AWAY.
We process orders as soon as we get them, even on the weekends (especially during our busy times).
So, if you have to change your original order, reply to your confirmation email IMMEDIATELY with the important details, and we’ll email you back and let you know if we can catch your order before it prints.

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"I need to add or correct name(s) on my banner that has already been printed. How do I go about doing this?"

For 5x3 Team Banners: go to the bottom of any page and under "Services" click on “Team Banner Courtesy Reprint”.

For all other products, reply to your confirmation email and we will direct you on what to do.
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What is SMARTship?


Our SMARTship option is our simple, easy, and flat rate shipping option that guarantees your team banner will be on time for that first game or picture day. As long as you place your 5x3 Team Banner order by midnight Sunday, we will get your banner to you on "that Friday" with no extra rush fees or expedited shipping charges.

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How do I find my Team Name in all of these templates?


The fastest way to navigate through our templates is to use the Search box at the top right of the website. Type in the team name you are looking for & hit “Search”. Scroll down to the “Team Name Search” below the Search box or scroll further down and see any templates you can start with.
Hint:
If you are the Red Gummi Bears put “Bears” in the search bar. You can change any templates you find to your exact team name.

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I did a Team Name search – how do I pick from all those names? – It’s overwhelming.


Try to have some ideas before you sit down to search. Discuss with your players and parents what name they want. Often team names are based on team color – Blue Dolphins, Blue Sharks, Blue Tornadoes. Any name can be adapted to add the team color to it – so scroll through the “Team Name Search” to see if something jumps out at you.

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What if I can’t find my team name when I search?


Every part of our existing templates can be changed in our Live Designer App – Team name, backgrounds, art, player art, text, colors! You can choose any template to get started or you can find something that might adapt to a name you’ve already chosen. Example: “Slime Time” can be used for “The Drippy Noses”. Don’t forget…you can start with ANY template and change it to suit your name/needs.

We also have a extensive gallery of pre-made soccer team name art, just Click here to see for yourself.

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What’s the fastest way to get a Team Banner done? I need this thing in my hands by this Friday?


Our shipping schedule is available Here to see for yourself.

UPDATE: Due to COVID, our normal AMAZING QUICK production/delivery times are a little longer than normal. Please allow extra time to make sure you get your order when you need it. A good rule of thumb is to place your order by midnight Sunday for a same-week Friday delivery.PICKUPS are no longer available.

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Why do banners for different sports show when I search for names?


Yes, Baseball Season and Soccer Season results do show when you do a search. We haven’t broken that barrier yet.

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What is the difference between vinyl and fabric banners and why do I need to make a choice?


Fabric is non-reflective finish that looks great and works very well for photos.
Our Vinyl has a matte, low sheen finish that looks great and also works well for photos.

We do offer a reduced Courtesy Re-print price for either style that is used for fixing or adding a player, coach, sponsor etc.

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Help! I designed by banner as fabric, but I want vinyl. What should I do next?


Don't worry, this happens often. Just go ahead and place your banner order as a fabric banner. Then the minute you see your order number on the screen, you will be sent a confirmation email (check your SPAM/Junk folder). IMMEDIATELY reply to that confirmation email that you want a vinyl banner. We will reply in writing, and we will refund the difference.

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What is this thing you call the Live Designer?


The Live Designer is BannersUSA’s easy and fun to use online custom design tool. It’s kind of like a mini graphic arts program you can use on any web connected device. BannersUSA wanted to give team parents an easy way to have choices so their kid’s team could have their best banner ever. The Live Designer is built with a wide variety of backgrounds, art, and team names so that a banner can be unique every time. We have to admit that a lot of teams use our templates as we made them, simply changing names and colors to work for their team. This makes our template designers feel very proud of their work!

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How long does it take to design a Team Banner using the Live Designer?


A team banner, with proper planning, can be made in less than a half hour, or as long as a person wants to play with it. There is no hard and fast time factor, but several things can make it go faster:

1. Before you commit to a template be sure to open any template and PLAY with it. You can’t break it!

2. Clear your computer’s cache. Information stores up on your computer and can slow down everything. If you are on your phone or tablet – do a complete shutdown, then restart.

3. Get the names of all the players (and anyone else you want on your banner) on a Word document or Notepad or in an email – something you can copy/paste from. Verify before you start that all the names are spelled correctly. Have that open when you’re ready to start.

4. Save your file regularly once you’ve started your actual banner. Be sure to name your banner as something you can go back to – saving with the same name overwrites the previous save. So, save as: Strikers 1, then Strikers 2. This way you can go back to an earlier design if you want to.

5. Use the “Undo” and “Redo” buttons if you want to correct something that just happened. For instance, say you deleted ALL the players with their accessories and now you don’t have one to start with. Simply click on “Undo” – the last player deleted is back to work with.

6. Before you check out: Email it to yourself, then to other team members to verify spelling. The saved file you check out with is your final proof.

7. Please use the same email address to save your banner as you will be checking out with. This will help us if we need to find your file on our side. If you use a different address and call us with questions, please give us the email address you saved under. This will save time when we help you.

8. Are there other ways to order a Team Banner besides using the Live Designer? We have the EZ Order option: choose one of the templates from EZ Order, fill in the information – verifying spelling – and place your order. We will use your information to make the selected template into your banner, then print it and ship it. We will keep the placement as close to the original template as we can when adding your team info.

HINT: Some users start their banner and save their team's information as they receive it. This way, they get a jump on their project and can to share it with parents for help and feedback. Don't forget to get your kids involved too, you'll be surprised how quickly they can pick up using the Live Designer!

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Why should I want to use the Live Designer?


The Live Designer is the least expensive way to order your banner with us. Even better, using our Live Designer gives you a chance to let your creative side out. Plus – you decide where you want everything! Play with any of the templates before starting to make your team banner. You can email your designs to the team before you purchase. Using the Live Designer is a lot of fun!

HINT: Some users start their banner and save their team's information as they receive it. This way, they get a jump on their project and can to share it with parents for help and feedback. Don't forget to get your kids involved too, you'll be surprised how quickly they can pick up using the Live Designer!

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What do I need to know about using the Live Designer?


Once you’ve played with the Live Designer, you’ll find it’s fun and easy to use. The best place to start is by clicking on any template and watching the “Live Designer – How to create...” video above the template you chose. The youtube videos have great information!

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Do you have Art Specifications for the Registration & Sponsor banners?


Please use the spec's below. . and DO NOT make a higher resolution file as it will only slow down processing and will most likely be rejected by us. Trust us, 100dpi is what works best, we've been doing this for DECADES.

For our 4x2 Registration Banners, we only print files that are submitted at a resolution of 100dpi and sized at 48" x 24" (4ft wide by 2ft tall) in a CMYK color profile and are submitted in a flattened jpeg format.

For our 5x3 Registration and Sponsor Banners, we only print files that are submitted at a resolution of 100dpi and sized at 60" x 36" (5ft wide by 3ft tall) in a CMYK color profile and are submitted in a flattened jpeg format.

For our 6x4 Registration and Sponsor Banners, we only print files that are submitted at a resolution of 100dpi and sized at 72" x 48" (6ft wide by 4ft tall) in a CMYK color profile and are submitted in a flattened jpeg format.

If you don't know what the previous paragraphs mean, then please just use the elements of our Live Designer to create your banner.

Keep in mind that we will be hemming all four sides and inserting grommets in the corners and every 2ft along the edges, so leave some room for them -- 1.5 to 2 inches away from the edges is a good rule of thumb.

We do not make changes to submitted, completed files as we may not have the necessary fonts or other art elements.

As long as your file meets the spec's above, please use the   Upload Images   button in the Live Designer, and place your order. You may notice the edges of the banner behind it peeking through on the edges, that can be ignored. Any warnings about image size can also be ignored.

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Do you have Art Specifications for the 5x3 Team Banners?


Please use the spec's below. . and DO NOT make a higher resolution file as it will only slow down processing and will most likely be rejected by us. Trust us, 100dpi is what works best, we've been doing this for DECADES.

For our "5x3" Team Banners, we only print files that are submitted at a resolution of 100dpi and sized at 60" x 37" (5ft wide by 3ft PLUS 1in tall) in a CMYK color profile and are submitted in a flattened jpeg format. And, just because we cannot say it enough: DO NOT make a higher resolution file as it will only slow down processing and will most likely be rejected by us. Trust us, 100dpi is what works best, we've been doing this for DECADES.

If you don't know what the previous paragraph means, then please just use the elements of our Live Designer to create your banner.

Keep in mind that we will be hemming all four sides and inserting grommets in the corners and every 2ft along the edges, so leave some room for them -- 1.5 to 2 inches away from the edges is a good rule of thumb.

We do not make changes to submitted, completed files as we may not have the necessary fonts or other art elements.

As long as your file meets the spec's above, please use the   Upload Images   button in the Live Designer, and place your order. You may notice the edges of the banner behind it peeking through on the edges, that can be ignored. Any warnings about image size can also be ignored.

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I have a team banner design that I created, how should I handle it?


In order to give you our best pricing, we have specific instructions on how to create and upload your file so it will be easy for you, and will print properly.

Please see the two previous FAQ subjects regarding the   Art Specifications   for our banners.

If, after reading the two previous FAQ subjects, you're still not too sure if you've done it right, submit a request here and we will send you instructions on how to proceed.

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Hi, I found one of your banners when I searched online, but I can't find the same one on your website, what should I do?


All of our banners shown on social media sites were created using our Live Designer templates. So, to create one just like the one you found, look through our templates and find the one that most closely matches the one you found. Then, use our Live Designer module to change that template to match the one you found. Our Live Designer is our online tool that lets you completely change any of our pre-made templates.

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Why order on Sunday?


Ordering on Sunday guarantees* you’ll have your banner by that same Friday. You can also take advantage of the Sunday Discount Code we email out each week.

Our shipping schedule is available here to see for yourself.

*sometimes (rarely), due to circumstances beyond our control, a banner gets delayed. But, it is SUPER RARE, so go ahead and get that banner order placed by midnight Sunday!

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What about changes to the banner after I receive it?

For 5x3 Team Banners: go to the bottom of any page and under "Services" click on “Team Banner Courtesy Reprint”.

For all other products, reply to your confirmation email and we will direct you on what to do.

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How long is it going to take to get this banner to my house?


Order by Midnight any Sunday and receive that Friday without upgraded shipping or rush fees.

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Does my team banner come with grommets (rivets)?


Yes, all of our vinyl and fabric banners come with grommets. And, technically, they are not "rivets". wink, wink

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Why use BannersUSA?


WE DELIVER! We get your orders to you in time for your weekend events. Our Customer Service (the BEST in the industry) is available to help you get a banner you and your team can be proud of. Take advantage of our 25+ years of experience to help your team stand out on the field.

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How do I choose a Team Banner Company to use and why?


Choose a Team Banner Company that has a proven track record. BannersUSA has been creating great banners for over 25 years and getting them to our customers in time for their events.

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  HELP:  

I got an error on the Live Designer.


It looks like you may be experiencing some problems with our website. It's possible that your browser's saved version (cookies, cache, etc.) has a glitch that is preventing it from working. Usually, this happens when you’ve walked away from the site, forgot it was up, then when returning it looked fine. But, most likely it had timed out. It fails to work then.

Here is what we suggest: We prefer (and recommend) the Chrome browser on Windows 10 with a robust network connection for using our site. Whichever browser, device, operating system or type of connection you're using, if you haven't cleared your browser's history recently, now would be a good time. There may be memory of the issue which will continue on, sometimes across devices. When you clear your history it's the cookies and the cached images that you'll want to clear. Be sure not to clear your passwords or auto-fill entries.

Then, start from scratch. Close your browser and any other open apps, and restart your device. Then, begin from the original template. Save occasionally, every five or ten minutes or so. If you want to keep each saved version, just number them - ex: Tsunami 1, Tsunami 2, etc.

This should clear up your problems.

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Add Player #s to Balls (accessories) on a Banner


Once you’ve entered all of your player names, copy and paste any text not attached to an accessory (ball):
  • Click on the text, click copy, then click paste.
  • Change the copied text to the first player’s number.
  • Drag the player number onto the corresponding accessory.
  • Format the player number to look best on the accessory by changing the font, size, color, and/or stroke.
  • Copy and paste the first number and change it to the next player’s number.
  • Drag the player number on the corresponding accessory.
  • Repeat until you’re all done.
  • Double check your players and numbers against your roster before placing your order.
  • Don’t worry about perfectly centering the numbers on the accessories.
    Our Proof Department will adjust if necessary.


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How to use an apostrophe