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Help & FAQ's

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I Didn’t Find My Team’s Name





I Keep Getting Errors on this Site

It looks like you may be experiencing some problems with our website. It's possible that your browser's saved version (cookies, cache, etc.) has a glitch that is preventing it from working. Usually, this happens when you’ve walked away from the site, forgot it was up, then when returning it looked fine. But, most likely it had timed out. It fails to work then.

Here is what we suggest: We prefer (and recommend) the Chrome browser on Windows 10 with a wired network connection for using our site. Whichever browser, device, operating system or type of connection you're using, if you haven't cleared your browser's history recently, now would be a good time. There may be memory of the issue which will continue on, sometimes across devices. When you clear your history it's the cookies and the cached images that you'll want to clear. Be sure not to clear your passwords or auto-fill entries.

Then, start from scratch. Close and reopen your browser, and maybe even restart your device. Then, begin from the original template. Save occasionally, every five or ten minutes or so. If you want to keep each saved version, just number them - ex: Tsunami 1, Tsunami 2, etc.

This should clear up your problems.

More Information:

(BannersUSA does not support this web site in anyway and is only provided as a courtesy reference only!)
Additional Refresh Information



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Working With Photo Banner Templates

The photo banner templates are a bit complex and utilize just about all of our website server’s and your browser's resources. So, when you're making one, please use the Chrome browser and a wired network connection. Also, close all other open apps on your PC and any other open tabs in your browser. You and your PC are going to need to focus on this task. If you haven’t recently cleared your browser’s cookies and cache, now is a good time to do so. And, once you’ve started working on your banner, occasionally save your work. Don’t leave your PC without saving your design and closing the browser. For security reasons, the Live Designer will time out in your absence and you will most likely corrupt your file and lose all of your hard work.

Before uploading, moving, or resizing anything, click on a frame and then the edit text tab to enter all of the players' names (first or last name only, there’s usually not enough room for both) :



HINT:You can click on the next frame without closing the tab to enter the remaining names.

Once that's done, SAVE YOUR DESIGN. Now, edit the team name and other text, SAVE YOUR DESIGN. Now it's time for your photos. Make sure they're not too big or too small. The size of your cropped and resized photos is VERY IMPORTANT. If they’re too small, we can’t print them and if they’re too big your file won’t be able to transfer over the internet.

You will need to crop and resize all of your photos before uploading. That's really the most tedious part. It can be done efficiently with Photoshop (there's a free trial download available). There are also free online editors. One that other customers have used is at Resize Image.net. Be careful to maintain proportions and not stretch your photos taller, thinner or wider, the faces will look distorted. Sure. . . you can upload your photos without cropping and resizing, the Live Designer will let you, but you're gonna have a difficult time. So make it easier on yourself.

For the rectangular frames, the final output size is about 6" x 7.5" which translates to a minimum of 432 pixels wide by 540 pixels tall. We don’t recommend anything larger than 600 pixels wide by 750 pixels tall. For the round ball frames, the final output size is about 5.75” x 5” which translates to a minimum of 414 pixels wide by 360 pixels tall. We don’t recommend anything larger than 575 pixels wide by 500 pixels tall. Once you've cropped and saved them all, upload each one into its frame. SAVE YOUR DESIGN. Then, you'll be ready to check out.

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Working With EZ Order Photo Pennants

You will need to crop and resize all of your photos before uploading. That's really the most tedious part. It can be done efficiently with Photoshop (there's a free trial download available). There are also free online editors. One that other customers have used is at Resize Image.net. Be careful to maintain proportions and not stretch your photos taller, thinner or wider, the faces will look distorted.

For the round ball frames, the final output size is about 5.75” x 5” which translates to a minimum of 414 pixels wide by 360 pixels tall. We don’t recommend anything larger than 575 pixels wide by 500 pixels tall. Once you've cropped and saved them all, upload each one to their matching player names.

HINT: Be sure to name your images with each players name, that way it's easy for you and us to correctly identify who goes with what image. Then, you'll be ready to check out.

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Cleared My Cache, it Didn’t Work

Don’t worry, we’ll get you taken care of. Most importantly, we’ll make sure to get your order to you on time. Please don’t spend too much time trying to fix it on your end, we may have a speedy solution. Just email us with the important details of your problems on the site and we’ll get back to you right away. If you prefer to text, please include your phone number in your email and we’ll switch to texting you. We prefer email, because we can check it remotely even when we’re closed. Once, again, don’t worry. . . We take good care of our customers. And, thank you for your patience!




Add Player #s to Balls on a Banner

Once you’ve entered all of your player names, copy and paste the coach or manager’s text:
  • Click on the text, click copy then click paste.
  • Change the copied text to the first player’s number and format it to look best on the ball.
  • Click on Add/Edit Text and make your changes.
  • Drag the player number onto the corresponding ball.
  • Copy and paste the first number and change it to the next player’s number.
  • Drag the player number on the corresponding ball.
  • Repeat until you’re all done.
  • Don’t worry about perfectly centering the numbers on the balls. Our Proof Department will adjust if necessary.